Refund Policy

At NY American Jacket, we want every purchase to feel confident and risk-free. This policy explains how refunds work — when they apply, how long they take, and what to do if something isn’t right with your order. It applies to all orders placed on nyamericanjacket.com

You’re eligible for a refund or exchange within 30 days of delivery if:

• The item is the incorrect size or doesn’t fit as expected
• The item arrived defective or damaged
• You received the wrong item

To qualify, the item must be unused, unworn, and returned in its original packaging with all tags attached, along with proof of purchase (your order number).

Once we receive and inspect your returned item, we’ll notify you by email whether the refund is approved. Approved refunds are:

• Processed within 3 business days of approval
• Issued to your original payment method only
• Subject to your bank or card provider’s own processing time, which may add a few extra days before the funds appear

• Return shipping costs are the customer’s responsibility, unless the return is due to our error (wrong, defective, or damaged item)
• Original shipping charges are non-refundable unless the mistake was on our side
• Any customs duties or import taxes paid are non-refundable

Some items and situations fall outside our standard refund process:

• Custom-made or personalized items
• Clearance or final sale products
• Items returned after the 30-day return window has closed
• Products damaged due to misuse, improper handling, or normal wear and tear
• Orders already shipped are not eligible for cancellation

This policy does not affect your statutory consumer rights.

To start a refund or return, email our support team with the following details:

• Your order number
• The reason for the return
• Clear photos, if the item is damaged, defective, or incorrect

Send your request to support@nyamericanjacket.com and our team will guide you through the next steps, including how to return the item if applicable.

Our support team is available to help with any refund, return, or order question:

• Email: support@nyamericanjacket.com
• Phone / WhatsApp: +61 416 553 473
• Business Hours: Monday–Friday, 9am–6pm AEST

We believe trust is built through clarity, not fine print. Every order goes through the same structured process — confirmation, processing, quality inspection, and dispatch — so returns and refunds are handled consistently for every customer.

All transactions are processed securely and we never store your payment details directly. If we ever update this Refund Policy, the change will be posted on this page with a new “last updated” date, and it will apply going forward rather than retroactively.