NY American Jacket: Return & Exchange Policy
We want you to be thrilled with your NY American Jacket purchase! If for any reason you’re not completely satisfied, we offer a hassle-free return and exchange policy.
Note:
Item Return:
It is the customer’s responsibility to return the item to receive a refund or exchange. The customer has to pay for the return shipping cost.
Restocking Fees:
There are no restocking fees for returned items.
Refund Time:
The refund will be initiated within 2 working days once the customer returns the item and shares the return shipping tracking number.
Before initiating a return, ensure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)
Report:
If you find any dissimilarity, defect, or damage that may cause in transit, please let us know within 3 days so we can resolve the situation.
Delay in Delivery:
If the delay in delivery exceeds 29 working days from the time of order confirmation, customer confirmation, and payment gateway confirmation. Refunds may be carried out.
Further, if by express shipment the consignment does not arrive within 06 working days after shipping, you may ask us for an order tracking code. If we cannot prove that the consignment was really dispatched to you, we will initiate a full refund including the shipment charges.
Credit Card Purchase:
The Item purchase by Credit card and do not want to proceed please email within 48 hours after placing the order.
Damage Product:
In the case of product damage during shipment, email us images of the product describing the nature of the damage, within 24 hours of receiving the item.
Cancel Order
Canceling Within 3 days of your order confirmation will result in a direct/flat deduction of 25% from your ordered item amount.
However, canceling the order in a week or 7 days of order confirmation, there will be 45% deduction from the ordered item amount.
No order cancellation, after 7 days of your order confirmation.
Additional Considerations:
- Items must be unworn, unwashed, and have all original tags attached to be eligible for return or exchange.
- We cannot accept returns or exchanges on custom-made items.
- Original shipping costs are non-refundable.
- You are responsible for ensuring the safe return of your item. We recommend using a trackable shipping service.
We’re here to help! If you have any questions about our return and exchange policy, please don’t hesitate to contact us at [email protected].
Incorrect Size
Make a request to the customer service team for a size change within 3 days after the arrival of your ordered product.
Email us few images of the jacket within three days, if the size is not as per your ordered size, and you will get an exchange/return for your jacket. (Conditions Applied)
No product, color, and measurement changes after 24 hours of your order placement.
