FAQS
Why Trust NY American Jacket?
At NY American Jacket, we believe in full transparency. We are an independent brand with no affiliation to any other similar-sounding names, including “New American Jackets.”
All products, reviews, and services showcased on our website belong solely to nyamericanjacket.com
We take pride in our originality, quality, and customer satisfaction.
If you come across reviews or pages that confuse our store with another brand, please feel free to contact us directly. We are happy to help clarify and ensure your trust and shopping experience are 100% secure.
No. There are no hidden shipping costs — the price shown at checkout is what you pay. Any shipping charge is disclosed before you complete your order, so there are no surprise fees added afterward.
Yes, NY American Jacket stands behind every order. If an item is defective, damaged, or not what you ordered, we’ll offer a replacement or a refund once you contact us with your order details and photos of the issue.
Refunds are processed within 3 business days of your return being received and inspected, and are issued back to your original payment method.
You can request changes or cancel within 3 days of placing the order,, as long as it hasn’t already shipped. Contact our support team as soon as possible with your order number so we can update it before it enters processing. Once an order has been dispatched, it can no longer be changed or canceled.
Yes. You can request an exchange within 30 days of delivery if the size or fit isn’t right, or if the item is defective or incorrect. The jacket should be unworn and in its original packaging with all tags attached.
Yes — use code NYAJACK20 at checkout to get $20 off your order.
We accept Google Pay, Visa, Mastercard, American Express, and Discover — all processed through a secure checkout.
You’ll receive a confirmation email right after placing your order, followed by a shipping confirmation with a tracking number once it’s dispatched. You can also track your order anytime on our Track Order page
Yes. Our checkout is encrypted end-to-end, and your payment details are never stored on our servers — they’re handled securely by our payment processors, so every order is safe from start to finish.
Orders typically arrive within 5–7 business days after your order is confirmed. We ship from fulfillment centers in Australia and the USA, dispatching from whichever is closer to you for the fastest delivery, via trusted couriers like DHL and FedEx.
If your tracking shows no movement or your order never arrives, contact support@nyamericanjacket.com with your order number. We’ll investigate with the carrier and arrange a replacement or refund once the loss is confirmed.
Creating an account lets you track your orders in one place, save your details for faster checkout next time, and manage any returns or exchanges without having to dig up old emails. You can still check out as a guest, but registering makes everything after your purchase easier.
Our leather is sourced from trusted tanneries and processed with care before it becomes a jacket. Every hide is chosen for durability and finish, then cut and stitched by hand to give each piece a genuine, long-lasting quality.
Email us at support@nyamericanjacket.com, and our team will get back to you. Support hours are Monday to Friday, 9am–6pm AEST.