Refund Policy

Refund & Return Policy – NY American Jacket

At NY American Jacket, we take pride in delivering high-quality outerwear with attention to detail. If you are not fully satisfied with your purchase, we are here to help with a fair and transparent return and refund process.

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Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in original condition

• The item must be returned in its original packaging

• The return request must be made within the allowed return window after delivery

• Proof of purchase (order number) is required

Items that do not meet these conditions may not be eligible for return or refund.

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Non-Returnable Items

Some products are not eligible for return or refund, including:

• Custom-made or personalized items

• Clearance or final sale products

• Items returned after the return period has expired

• Products damaged due to misuse or improper handling

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Wrong, Defective, or Incorrect Items

If you receive an incorrect, defective, or wrong-size item, please contact us within 72 hours of delivery with clear photos of the issue.

After review, we will offer one of the following solutions:

• A replacement at no additional cost

• A full refund (if applicable)

We aim to resolve such cases quickly and fairly.

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Order Cancellation Policy

• Orders can be cancelled within 24 hours of placement for a full refund

• After 24 hours, cancellation may not be possible once processing begins

• Once an order has been shipped, it cannot be cancelled

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Refund Process

Once your returned item is received and inspected:

• We will notify you regarding approval or rejection of the refund

• Approved refunds are processed within 3 business days

• Refunds are issued to the original payment method

• Processing time may vary depending on your payment provider

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Shipping & Fees

• Shipping charges are non-refundable unless the error is from our side

• Return shipping costs are the responsibility of the customer

• Customs duties and taxes (if applicable) are non-refundable

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How to Request a Return

To initiate a return or refund request, please contact our support team and include:

• Order number

• Reason for return

• Clear photos (if applicable for defects or incorrect items)

Email: support@nyamericanjacket.com

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Customer Support

Our team is here to help ensure a smooth shopping experience.

• Support Hours: Mon–Fri, 9 am–6 pm

• Email: support@nyamericanjacket.com