Shipping & Delivery

At NY American Jacket, we aim to provide a clear and transparent shipping process so customers understand how and when their orders are delivered.

Your order will usually be delivered within 5–7 working days after your order is confirmed.

Our products are dispatched from fulfillment centers located across Australia and the USA, allowing us to ship from the nearest available warehouse based on stock availability for faster delivery.

We use reliable international courier services such as DHL, FedEx to deliver orders safely and efficiently.

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.

After dispatch:

A tracking number will be shared via email.
You can track your order directly on the courier’s official website.

We aim to ensure all products arrive in good condition.

If your order arrives damaged or defective:

Please contact us within 72 hours of delivery.
Include clear photos and order details in your email.
We will review the issue and assist with a replacement or resolution where applicable.