NY American Jacket: 30 days Return Policy!

At NY American Jacket, we are committed to customer satisfaction and aim to provide a clear and fair return and refund process.

Customers may request a return or exchange within 30 days of delivery.

Requests made after 30 days may not be accepted.

To be eligible for a return or exchange, items must be:

Incorrect size or fit
Defective or damaged items
Incorrect item received
Items that do not meet these conditions may not be eligible for return or refund.

Note: “This return policy does not affect the customer’s statutory consumer rights.”

If you receive a damaged, defective, or incorrect item:

Please contact us within 72 hours of delivery
Provide your order details along with clear photos of the issue
After review, we will offer a replacement or refund, depending on the case

Please retain all original packaging until the issue is resolved.

Orders can be canceled within 3 days of placing the order, provided they have not been shipped

Once an order has been dispatched, it cannot be canceled

Once the returned item is received and inspected, refunds are typically processed within 3 business days, and the refund may take 3 business days depending on the payment provider.

Refunds are issued to the original payment method

Processing time may vary depending on your bank or payment provider