FAQS
Why Trust NY American Jacket?
At NY American Jacket, we believe in full transparency. We are an independent brand with no affiliation to any other similar-sounding names, including “New American Jackets.”
All products, reviews, and services showcased on our website belong solely to https://www.nyamericanjacket.com
We take pride in our originality, quality, and customer satisfaction.
If you come across reviews or pages that confuse our store with another brand, please feel free to contact us directly. We are happy to help clarify and ensure your trust and shopping experience are 100% secure.
Contact
Reach out to Jay Kozak, our customer support manager at support@nyamericanjacket.com or visit Contact us page
Customer support time: Mon–Fri, 9am–6pm
Monday – Friday, 9:00 AM to 6:00 PM (FL, USA – GMT)
Purchases & Deliveries
NY American Jacket provides:
- secure payment options.
- easy order tracking.
- free shipping all order
Yes, we offer free worldwide shipping.
Handling and Processing Time
- Orders are processed within 5 to 7 business days.
- We ensure that all items meet our high-quality standards before shipment.
- You will receive a confirmation email with tracking details once your order has been dispatched.
International
- Free Shipping Worldwide within 5 to 7 business days.
Order Tracking and Incomplete Orders
Track your order here using your order number and billing email address.
Package Delivery
Parcels are delivered to your mailbox, or in person if too large. If you’re unavailable, a notice will be left for pickup at the nearest post office.
Package Delivery
Size and Returns
Refer to our size guide page and request the exchange of the item.
Return & Cancellation
- Customers may request an order cancellation within 3 days of placing the order, provided the order has not entered the shipping process.
- Once an order has been dispatched, cancellation requests cannot be accommodated.
It is the customer’s responsibility to return the item to receive a refund or exchange. The customer has to pay for the return shipping cost and Customer has 30 days to return the item.
Damaged Orders
Contact us via support@nyamericanjacket.com or our contact page, Send us email providing photos or videos to expedite the process.
Your transaction is secure with encrypted SSL technology.
Payment
We accept debit/credit cards (VISA, MASTERCARD, Googlepay) and APPLE PAY.
Care Instructions
- Do Not Bleach Wash, bleach, or tumble dry.
- Store or hang folded.
- Expose to heat sources & moisture
- Store in plastic & vinyl bags.
- Expose to direct sunlight for prolonged durations.
- Always Soft dry clean only.
- Follow our instructions for DIY cleaning.
- Store in a breathable cloth bag.
- Use padded or wooden hangers.
- Visit a leather specialist for deep cleaning.Need additional help?